Curbside
Service Changes Starting July 2 |
Curbside Service Changes
Q. What is changing about curbside garbage and recycling services?
A. Starting
July 2, a new team of haulers — Garden
City Sanitation,
California Waste
Solutions, and GreenWaste
Recovery — will
provide garbage, recycling, yard trimmings, and street sweeping
services in most San José neighborhoods. GreenTeam customers
have no service changes.
Garden City Sanitation, will use white trucks for collecting garbage.
California Waste Solutions will use gray trucks for collecting
recyclables. GreenWaste Recovery will collect yard trimmings and
sweep streets throughout San José.
Collection may take place any time from 6 a.m. to 6 p.m.,
so please leave your carts out until they are collected.
Q. Are the changes Citywide?
A. No. If you are currently served by GreenTeam
and Green Waste Recovery, there are no changes to your curbside
service. If you live in
an apartment or condominium complex with dumpster collection
you are not affected by the service changes.
View the map showing
which neighborhoods are affected.
Q. Will my garbage and recycling collection day change?
A. No. All
collection days and street sweeping days remain
the same.
Q. Will the time of collection remain the same?
A. No. Two separate trucks
will collect garbage and recycling — a
white truck for garbage and a gray truck for recyclables. They
will come to your neighborhood at different times. Collection
hours for garbage, recyclables, and yard trimmings
are anytime from 6 a.m. to 6 p.m.
Q. Will there be any changes in the yard trimmings program?
A. GreenWaste
Recovery will collect yard trimmings throughout
the City, including areas that were served by Norcal. Continue
to
set out your yard trimmings for collection by 6 a.m. on the
same day as your garbage and recycling.
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Missed Collection
Q. What do I do if one of my carts was not emptied?
A. Some services may be delayed during the month
of July, as drivers learn their new routes. Leave your
carts out until
they are emptied. This may be as late as 6 p.m. on
the day AFTER your collection day (including Saturdays). Route
supervisors and City staff will be driving the routes daily
to double-check for any missed collections. If your cart is the
only one missed on the street, call your new hauler directly.
Q. How long should I wait before I report a missed pick-up?
A. Wait
until the end of the day after your collection day. Route supervisors
and City staff will be driving the routes daily to
double-check for any missed collections. However, if your cart(s)
are the only ones missed on your street, call the appropriate
hauler directly.
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Holiday Collection
Q. Is there garbage and recycling collection on July 4?
A. Yes. This
is a regular collection day for households with Wednesday collection
service. Collection occurs on all holidays except
Thanksgiving, Christmas, and New Year’s Day.
Return to top Carts
Q. Do we use the same garbage and recycling carts?
A. Yes. Continue
to set your carts out on your scheduled collection day by 6
a.m.
Q. My garbage/recyling cart is cracked/damaged. What should I
do?
A. Contact your hauler directly for a replacement.
Q. Can I change the size of my garbage cart for free?
A. Residents
are allowed one free exchange each year (July 1 through June 30).
You should be careful in selecting the appropriate
size of garbage
cart since overflowing carts will not be collected.
For occasional extra garbage, “Extra Garbage” stickers
can be purchased at all City libraries or Safeway stores in San
José.
Return to top Setouts
Q. Why do we need to leave so much space between carts and yard
trimmings piles?
A. A safe, clean, and efficient collection depends
on your curbside setout.Leaving
2 feet between carts and 5 feet from yard trimmings
piles gives the automatic truck arms adequate space to maneuver.
Q. What should I do if I have more recyclables than will fit into
my cart?
A. The City encourages curbside recycling. You may place extra
recyclables out in paper bags next to your recycling cart.
Q. Are there any changes in large item collection?
A. No. The cost
for collecting three large items remains $25. Call your recycling
hauler to schedule a collection appointment.
Q. How can I get copies of the Recycling Guide?
A. The Recycling Guide is
available in English, Spanish and Vietnamese.
Q. Can I still recycle my motor oil at the curbside, or do I need
to go through the County Household Hazardous Waste program?
A. Residents
who live in single-family homes will continue to receive curbside
collection of used motor oil and filters. Place your City-issued
jugs and bags on the curb for collection. Drivers will leave
up to 4 replacements. Call your recycling hauler if you need used
motor oil jugs or oil filter bags.
You can also contact the Santa Clara
County Household Hazardous Waste Program at (408) 299-7300
to schedule a free appointment to drop-off used motor oil and
filters,
as well as
other household hazardous products such as chemicals, syringes,
and propane tanks.
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Household Hazardous Waste
Q. Where can I dispose of used medical equipment (syringes, lancets,
etc) and medication?
A. Contact the Santa
Clara County Household Hazardous Waste at (408) 299-7300
to schedule a free drop-off appointment.
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New Trucks
Q. What are the environmental impacts of having two separate trucks
collect garbage and recyclables instead of a split-body truck?
A. The
same number of trucks will be collecting garbage and recyclables
in the City. Each of the new garbage and recycling trucks is
able to fill up with more materials. That means the new trucks
make
fewer trips back and forth to the landfill or to the materials
recovery facility. Also, the new trucks are more fuel-efficient
than the older ones so they produce fewer emissions.
Q. What should I do if I see a truck in my neighborhood before
6 am?
A. Contact the hauler directly. The company logo appears on the
side or door of the collection truck.
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