Thursday, March 11, 2010

Frequently Asked Questions

Frequently Asked Questions are grouped by the following topics. Use the links below to jump to the topic of interest. Or use your browser's Find command and type in a key word to search for a question listed on this page.

Topics:

• Curbside Service Changes Starting July 2
• Carts
• Missed Pickup
• Collection Schedule
• What Is and Isn't Recyclable
• Extra Garbage, Recyclables or Yard Trimmings
• Keeping Recyclables and Garbage Separate
• Curbside Oil Collection
• Construction Materials
• Large Item Pickup
• Garbage Rates
• Paying Bills

Carts

• How do I exchange or order a cart?
• When will my carts be delivered?

Missed Pickup

• What should I do if my garbage or recycling isn't picked up on my collection day?
• What if I put my garbage and recycling out on the wrong day or after collection?

Collection Schedule

• How do I find out my correct garbage and recycling day and street sweeping days?
• On what holidays are garbage and recycling NOT collected?
• Which company collects my garbage and recycling?

What Is and Isn't Recyclable at the Curb

• How can I find out what's recyclable at curbside in San José?
• What common household items should always be placed in the garbage cart?
• Where can I find out how to recycle items that San José does not collect at curbside (e.g., computers, athletic shoes, hangers, tools, etc.)?

Extra Garbage, Recyclables or Yard Trimmings

• What if I have more recyclables than fit in my recycling cart?
• What if I have more yard trimmings than fit into my cart?
• How do I recycle my holiday tree?

Keeping Garbage & Recyclables Separate

• How do the new collection trucks keep recyclables and garbage separate?
• What happens to recyclables and garbage after they're collected at curbside?

Curbside Oil Collection

• Can I use my own container for oil recycling?
• How do I get replacement jugs for used motor oil?

Construction Materials

• Where can I get information about garbage dumpster rentals for personal use for disposing of things like old fencing or broken walkways?
• How can I dispose of or recycle wood, dirt or other construction debris?

Large Item Pickup

• How can I dispose of large household items that don't fit into my garbage cart?
• Why doesn't San José offer free yearly cleanup days?

Garbage Rates

• What do I pay for garbage collection services?

Paying Bills

• What bill payment options are available to me?
• Is there assistance for low-income residents?
• What does my garbage bill pay for?

Last Modified Date: 1/7/2009

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