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At Your Service |
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|  The Customer Contact
Center is your one-stop shop for all your
questions & concerns.
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| Phone
(408) 535-3500
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Spotlight
on Plastics |
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Your Setouts Matter |
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Introducing Online Customer Service
We are pleased to introduce Customer Service
Online, where you can request a service, ask a question,
report a problem, access your utility account and more—24
hours a day, seven days a week using your internet connection.
The system has many exciting new features for your convenience.
Using the Online Features you can:
- Manage your account easily using this link: www.sanjoseca.gov/customerservice
- View your account balance
- Access other account information such as transaction
dates, charges and types
- Set up the Automatic Payment Service (APS), which allows
the City to automatically debit your bank account to pay
your utility bill
 Soon you’ll be able to pay your bill on-line
or through the automated phone system.
If you are a new online account user, you will need to register
for a User ID and Password using your new account information
found at the top left hand corner of your most recent bill.
Useful links include:
- Let Us Help—allows users to submit questions,
request services and report issues of concern, whether
they are utility-related or involve other City business
such as abandoned cars, graffiti, etc.
- Search for Information—useful for general questions
or for information not found in the Frequently Asked Questions
section
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Earth Friendly Gifts |
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|  Gift certificates, tickets, or memberships
reduce waste, support local businesses, and
are easy to buy over the phone or on-line. Visit
http://www.sanjose.org/
for ideas!
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Seasonal
Tips |
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Holiday
Schedule |
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| Garbage
and recycling collection WILL occur on Columbus
and Veteran's Days (10/9, 11/10), but will
NOT occur on Thanksgiving (11/23), Christmas
(12/25) and New Year's Day (1/1). Collection
will be one day later throughout the rest
of the week during these holidays. |
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Curbside
Courier Newsletter Archive |
